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OUR VISION

To achieve sustainable growth and prosperity for Sarawak by meeting the region's need for reliable, renewable energy.

OUR MISSION

To realise our vision, we will :

  • Pursue opportunities for growth by fully developing the Sarawak Government's SCORE agenda.
  • Ensure our own safety and the safety of others with a commitment to do no harm to anyone at any time.
  • Provide a reliable supply of clean, competitively priced energy to support the economic and sosial development of Sarawak and our partners in the region.
  • Operate as a business, based on principles that reward our owners and employees, and delight our customers.
  • Honour the trust placed in us by the people of Sarawak by acknowledging and respecting them and contributing to their well-being.
  • Set and achieve high ethical and corporate standards that are a source of pride of our employees, customers and owners.
  • Develop our people, leadership and teamwork to build an agile, open, corporate and customer focused culture that responds to challenges and the need for change with innovation and cooperation.
  • Harness and utilise natural resources in a sustainable and responsible way.
  • Achieve operational excellence through a commitment to continual improvement and best practices.

OUR VALUES

Integrity

We do what is right in every aspect of our business, and in every contact with our people, customers, contractors and the community.

Unity

We are one business, working together and sharing information and expertise to achieve our common vision for the future.

Respect

We value our diversity, listen well, involve others, use our best judgement in all situations and actively care for our relationships.

Accountability

We work hard, take responsibility for our performance and deliver on our commitments.

Courage

We respect and support each other to do what is right, and in the best interests of our company and the community, even it is not easy to do so.

Residential Customers

Needless to say, keeping our families at home comfortable and happy is what we take pride in. After all, we believe in going that extra mile for the ones we care about. So count on us to keep your home constantly supplied the best we can because Sarawak is our home too.

Commercial Customers

In business, power is crucial. We empower your business by delivering a regular, stable supply. This is how we support your growth and profitability. It's our way of helping the move towards a better Sarawak.

Industrial Customers

We pay special attention to customers who take on huge loads. Because for those in manufacturing or mining, a stable supply is absolutely vital. It's been our honour to be entrusted with of supporting them and we intend to keep their trust by doing our best.

Counter Operating Hours

    Kuching

    Pending & Satok

    082-33 7737

    8.00 a.m. - 4.00 p.m.

    Sri Aman

    083-32 2080

    8.00 a.m. - 5.00 p.m.

    Sarikei

    084-65 2020

    8.00 a.m. - 5.00 p.m.

    Sibu

    Office & Civic Center

    084-33 2510

    8.00 a.m. - 4.00 p.m.

    Bintulu

    086-33 1151

    8.00 a.m. - 3.00 p.m.

    Miri

    085-49 1111


    8.00 a.m. - 4.00 p.m.


    Limbang

    085-21 1360

    8.00 a.m. - 5.00 p.m.

    Lawas

    085-28 5126

    8.00 a.m. - 2.30 p.m.

    Reach us via SMS 33310

    Customers can now reach us easily by sending SMS to 33310 anytime and anywhere at your convenience for bill enquiries, reporting power outage and faulty street light.

    In compliance with Personal Data Protection Act 2010, for bill enquiries, call Customer Care Centre at 1300 88 3111 for registration.

    No registration is required for reporting power outage and faulty street light.

    Below are the steps for sending SMS :

    Bill enquiries :

    Type Bill<space>Account No and send to 33310

    Example : Bill 100012345678

    Report power outage :

    Type BD<space>District<space>Location and send to 33310

    Example : BD Kuching 6, Jln Bulatan, Tabuan Jaya

    Report faulty street light :

    Type SL<space>District<space>Location and send to 33310

    Example : SL Kuching in front of ABC Supermarket, Jln Star

    For any queries, email us at : [email protected]

    or call us at 1300 88 3111 for assistance.