ABOUT RAKYAT TRAVEL SDN BHD

Rakyat Travel Sdn Bhd was established with the aim of participating in the aggressively expanding Malaysian tourism industry. We are a part of the Bank Rakyat, the largest co-operative in Malaysia.

Entering into its relentless growth, Rakyat Travel now is set to take the tourism industry to greater heights and we are well poised to expand our business scope and become a fully- fledged travel company. Through Rakyat Travel, we now take care of the travel arrangements for over thousand passengers every year.

We draw on knowledge gained from our involvement in many different market sectors to continually improve the service to our clients. We deliver quality services based on honesty and integrity. We will offer only the best, in terms of quality as well as in fulfilling client requirement.

In ensuring success, Rakyat Travel maintains close rapport with an established network of reputable suppliers and services providers who have been selected on the basis of the quality we required. Our expertise, knowl- edge and commitment enable us to complete our task successfully.

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FINANCIAL PROTECTION

We are full accredited members of IATA (International Air Transport Association) and are also MATTA (Malaysia Association of Travel and Tour Agency). Being a part of the largest cooperative bank in Malaysia (Bank Rakyat), you can rest assured that your travel arrangements will be secure with us.


OUR SERVICES

AIRLINES RESERVATION & TICKETING

We are member of the International Air Transport Association (IATA). We have ticketing facilities to allow us to check real-time flight information, air fares and make reservations with immediate ticket issuance. As an accredited agent recognized by IATA, our people are equipped with broad knowledge to provide you the best and broadest selection for travel itinerary. Our additional services provides by Ticketing Division includes:

  •      Recommendation of the best convenient routes and economical airfares.
  •      Worldwide reservations of preferred hotels and car rentals.
  •      Visa and travel documentation services.
  •      Delivery of tickets and travel documents.
  •      Airport transfer arrangements.
  •      Comprehensive air travel insurance coverage.

CORPORATE TRAVEL SERVICES

Our corporate travel management offers a range of travel services to meet our corporate client requirements. These services include:

  •      Experienced customer service counselors to advice on travel arrangements
  •      Compliance to company policy when reservations are made
  •      Ensure travel approval is obtained from relevant authorized signatory
  •      Issuance of tickets, vouchers and other travel documents
  •      Delivery services
  •      Credit payment terms (subject to prior arrangement)

INBOUND AND OUTBOUND TOURS

We also offer a wide range of unique innovative inbound and outbound products covering worldwide tourist destinations. The products are specially designed to cater to group and independent tourist / travelers' needs, budget and travel plans. Our tours division has years of experience in negotiating special price deal with hotel, airlines and tourist offices.

HOTEL RESERVATION

We can offer more than 3,000 hotels worldwide. With demanding requirements of the travelers for business or leisure, we will be delighted to assist our client in all manners for making it best for them.

GUEST HOUSE MANAGEMENT

We are appointed manager for Bank Rakyat's Guest House situated in Kemaman, Terengganu.

As a manager of the house, our aim is to offer a value for money, relaxing break, and clean, comfortable facilities - all set in a friendly atmosphere within delightful accommodation for our guest.


TRANSPORTATION

We have established the transport division to offer a comprehensive solution for our client. We have been operating tours and have been arranging sight seeing tours and many other exciting activities inside Malaysia for local and international guest.

As part of our commitment toward comprehensive service, we have our owned fleet of buses and will be happy to help our client with any needs that they may have.

UMRAH SERVICES

Our umrah division manage pilgrimages in the Holy City Makkah which includes their welfare & safety during the performance of Umrah. Our umrah division provides the following services:

  •      Umrah services for retails customer
  •      Umrah services for incentives group
  •      Umrah and ziarah to Middle East countries
  •      Visa application to Saudi Arabia

CONFERENCE TRANSPORTATION SERVICES

Understanding the importance of detailed conference planning, we special- ises in providing superior transport for all of delegates and guests. This service will avoid our client the hassles and uncertainties of finding transport when arrived in Malaysia.

As part of our commitment toward comprehensive service, we have also able to conduct a meet and greet service to welcome delegates and coordinate groups in a friendly and professional manner.

We have successfully arranged for the VIP transportations service for several important conferences in Malaysia. The lists of our experience in conducting VIP transportations service are as follows:

  • Langkawi International Dialogue, PICC, Putrajaya, Malaysia from 19-21 June, 2011.
  • Fifth Islamic Conference of Ministers of Higher Education and Scientific Research, Kuala Lumpur, Malaysia from 19-21 Oct 2010.
  • 17th Commonwealth Conference of Education Minister Meeting (17CCEM) 15-19 June 2009.
  • 12th session of the Group of Eight Development Islamic Countries (D8) Council of Minister Meeting on 1-2 November, 2009.
  • 8th Asia-Pacific Cooperative Ministers' Conference on 12-15 Mac, 2007.