Markora System (M) Sdn Bhd (359839-K)

Welcome to Markora System

Vision & Mission Statement

MISSION STATEMENT
We intend to contribute, grow, succeed and stay ahead in the challenging ICT business. We will therefore dedicate our innovative ideas, sound management know-how, ICT engineering expertise and strong international as well as domestic alliance to play a leading role as a reliable single source technology supplier and expert provider of total ICT product and service solutions. We will operate as a reliable partner, serving and growing together with all of our customers throughout Malaysia.

Malaysia's Reliable ICT Partners

Organizational customers in Malaysia need strong and reliable partners to meet their on-going requirement for reliable and cost-effective ICT products and services. MARKORA is specifically established to serve this critical need.

A closer look at the dynamic operation of MARKORA will reveal that we are a cutting-edge organization with a remarkable combination of talented people, advanced ICT technologies and a customer-focused culture. We are now known in the industry for our important contributions as:

• An expert service provider in ICT product maintenance.
• A single source technology supplier of new and refurbished ICT products.
• A reliable IT systems integrator and installer of structured cabling & network operating systems.
• A quality provider of various value-added ICT services.

Incorporated in 1986 under the name of Markora Enterprise, the company grew from strength to strength. To reflect the company’s growing position as one of Malaysia’s reliable ICT partners, Markora System (M) Sdn Bhd was then established in 1995.

Today, MARKORA prides itself for having 23 years of progressive experience, helping customers throughout the country meet their need for reliable ICT products and services at very affordable prices

25 Years of Growth

• With 25 years of continuous growth, MARKORA is already a respected industry player in the business of providing and service solutions.

• Our satisfied customers come from a wide spectrum of industries covering banks, telecommunication companies, ICT vendors, system integrators and many more.

• We now maintain strong international affiliations with leading partners in Singapore, US and Europe. This has made it possible for a rapid and on-going transfer of international ICT expertise into our dynamic operations.

• We have been recognized as Malaysia's pioneer in the international sourcing and supply of new and refurbished IT and communication equipment.

• Our unique sourcing capability is key to our ability to provide more affordable and cheaper ICT products and components, without compromising on quality and reliability.

• Our nationwide market and service coverage has been made possible through the successful establishment of a network of 
  dependable dealers. 

Service Philosophy

MARKORA has a long history of being a company with a strong customer-focused culture. We dedicate our resources to 
consistently uphold the following Service Philosophy:

COMMITMENT
We maintain a strong belief that success is about providing high quality service. Therefore when we accept assignments from our customers, their problems become our top responsibilities.

PERSONALIZED SERVICE
We guarantee immediate personal attention to all of our customers. We work closely with them as dedicated partners. In this way, we understand their needs better and are in the best position to fulfil their requirements in an effective and efficient manner.

TECHNICAL EXCELLENCE
We endeavour to provide our customers the best service by excelling in our field technically. We maintain a deep commitment to hiring highly qualified engineers and professionals who are specialists in their respective roles. They are provided with continuous training and development programmes to ensure that they are at their best in delivering their service to customers.

Scope of Expertise

ICT SYSTEM SALES, SUPPORT & INTEGRATION

• PC Windows OS / Server Windows OS Support
•  Application Support - MS Office, Anti Virus & Back-up Software 
• System Integration - Workgroup, LAN, WAN, Network Security.

OUTSOURCING OF ICT SUPPORT STAFF

• Provide Support Staff for PC, Server, Network Support Administration and Printer Support on site 
• Staff available on Ad Hoc, Weekly, Monthly and Project Basis

SALES, SUPPORT & SOLUTIONS FOR IT DEPT

• IBM AS 400 Mainframe, P & I Series 
• Wintel & Legacy Hardware 
• SUN & HP Unix Servers 
• SOURCING OF END OF LIFE EQUIPMENTS 
• Servers, Workstations & Terminals 
• Firewall & Network Devices
•  Server & SAN Storage Support, Migration & Virtualization.
•  Ad Hoc One-Time Service (Special Rate) 
• On Call, Annual Preventive & Comprehensive Maintenance

STRUCTURED CABLING SYSTEM FOR DATA & VOICE

• Design Works for Structured Cabling System (Campus Wide, Building, Factory & Offices) 
• Consultation for Structured Cabling System 
• Complete Installation Works ( Voice & Data) - UTP Enhanced

PREFERRED PARTNERS - STRUCTURED CABLING

• KRONE
•  AVAYA 
• R & M 
• HUBBELL

SALES & SUPPORT OF PASSBOOK PRINTERS

• Bank Passbook Printers New & Refurbished Printers
•  Ad Hoc One-Time Service (Special Rate) 
• On Call, Annual Preventive & Comprehensive Maintenance

DISTRIBUTION OF PASSBOOK PRINTERS

• Authorized Distributor Olivetti Passbook Printers.

PASSBOOK PRINTERS MAINTENANCE

• Olivetti 
• IBM 
• Wincor
  
  

Maximizing Customer Satisfaction

• MARKORA is committed to maximizing customer satisfaction through the implementation of the following plans:
• Nationwide Service Centres - An ambitious plan to establish nationwide service centres is underway to maximize our service capacity and capability.
• Workforce Expansion - We are now in the process of expanding our staff strength consisting of qualified and experienced personnel by 50%.
• Reducing Service Response Time - We plan to reduce our response time to service calls from 4 hours to only 3 hours.
• Upgrading Logistics Capability - We are purchasing more delivery vehicles to uplift our customer service level.
• Main Office Expansion - We are expanding our office space to an area 3 times bigger than the current size.
• Regional Operations - We are also planning to set up regional operation offices to provide more personalized service to the market.
  

Dedicated Partners

MARKORA works hand -in-hand with a group of dedicated partners, thus making us a strong and well-supported 
ICT industry player.

IBM , DELL , HP, HP ProCurve Networking, Juniper Networks, CISCO , Olivetti

Our Success Factor - People

At MARKORA, success is made by combining state-of-the-art technologies with the best minds in ICT. We take pride in being able to recruit and maintain quality people with a high level of competency in their respective roles.

PROFESSIONALS WHO ARE ACHIEVERS

Our staff comprise professionals who are either qualified engineers and technicians or those who are in the process of obtaining relevant qualifications. They are achievers who have established themselves through efforts, merits and results.

ON-GOING TRAINING & DEVELOPMENT

Our staff are trained for their respective assignments through systematic training and skill development. In-house training, external seminars and courses are part of the program aimed at keeping them abreast with new technologies and technical development.

STAFF STRENGTH

Presently, we are backed by a staff strength of 20 personnel, comprising professionally qualified and semi-qualified engineers and technicians. They are highly dedicated, experienced, loyal and highly customer-focused.

Track Record

OUR CURRENT KEY CUSTOMERS

Nation-Wide Support Centre

Current Support Locations: Total 17 Locations. Alor Setar Penang Ipoh Seremban Melaka Johor Bahru Kota Bahru Kuala Terengganu Kuantan Kota Kinabalu Labuan Sandakan Tawau Miri Bintulu Sibu Kuching

TOTAL 17 LOCATIONS